Return, Replace and Refund
If you are not satisfied with your purchase, you can return your item (s) within 14 days from the date of receiving the product. The returns must be unused, in the state in which you have received your product with no single item missing from the package.
Before sending the item back to us, we shall request you to send the photos of your product to the Customer Support. The Customer Support shall first receive the photos of your item, approve them and give clear instructions for sending the item back to us.
Please note that YOU WILL FULLY COVER THE COST OF SHIPPING OF THE PRODUCT BACK TO US.
How do you get your money back?
When we receive the product back, our Technical Team will make an inspection of the item received and approve the return. Once approved, you will receive the full purchase amount back within three (3) working days.
If after the inspection of the product the Technical Team finds out that the product is used, damaged, some parts of the contents of the package are missing, the package of the returned product is damaged, some retention will be made from the full purchase amount.
For more information, please kindly contact our Customer Support by writing to email@example.com
The items for exchange or replace will be accepted only when shipped back with prior written communication with our Customer Support in case of keeping full conformity of return/replace rules of our company. We would request you to give us a prior written notice and wait for our approval and further instructions.
Please also note that in some cases our company will not accept the return of your product. These cases are:
- If the product has been purchased from a third party, except for the purchase of Trooss products from our distributors.
ALL TROOSS PRODUCTS COME WITH A ONE-YEAR WARRANTY FROM THE DATE OF DELIVERY TO YOU.
If your product is subject to replacement, the Customer Support will ask for the Warranty Card that comes with the product, otherwise we will not be able to process the replacement.
The warranty applies in the following cases:
- Manufacturing defects;
- Not working functionality of the product that cannot be fixed.
In all the above-mentioned cases, please contact our Customer Support by firstname.lastname@example.org for further review of your case.
If your case does not fall under any of the above-mentioned categories, please contact our Customer Support to review your case individually.
When you apply for replacing the item, our Customer Support may ask for a photo or video proof of a defect. Before replacing the product, we will kindly ask you to send the original product back to us (Address: “Tas Group” LLC, Arshakunyats 2 P.O. 0015, Yerevan, Republic of Armenia) by means of standard trackable shipping as our company will cover up to USD 15 of the shipping cost.
Please note that our warranty does not cover the product damages that may have resulted from normal wear and tear or accidental damage caused by the user or faults as a result of negligent operation.
Our Customer Support will happily work with you through all the replacing process.
Refunds will be issued in the following cases:
- If the company fails to ship the products within a time, set in our policy. This clause shall not apply in case of force majeure events during which the delivery of the service is practically impossible.
- If the product that the customer received is defective and our technical support, team qualifies it as not subject to repair.
- Within the first 12 hours of placing the order. No refunds will be made after 12 hours of placing the order, once we provide the tracking number to you, as our Logistic Team will be processing the shipping of your product.
For return, replace and refund or other individual cases, please kindly contact our Customer Support by email@example.com